Automation is a trending word in the industry. And, RPA implementation partners have been helping firms in automating their business to enhance process outcome and improve efficiency. Recently, the RPA industry has seen exponential advancements. A new niche of RPA, called Intelligent Process Automation (IPA), has dawned . Intelligent process automation companies are now giving an intelligent angle to RPA.
This blog shares the significance of IPA and the technology behind it.
Why are RPA implementation partners using IPA instead of RPA?
IPA is a combination of RPA and smart technologies. Gone are the days when a particular business model was standard, exception-free and repetitive. Such models demand a certain level of intelligence for precision in the outcome.
IPA makes it possible to improve the intelligent quotient of repetitive processes using machine learning approach. It enables robots to learn new skills, make decisions, and provide feedback. The ever-increasing complexity of business processes needs a logical perspective, which is fed by IPA.
How will IPA Benefit Businesses?
According to IBM, 2.5 quintillion bytes of data are produced every day and 80% of this data is unstructured data. IPA allows organizations to automate processes that include unstructured data, say text and images. It does not need rule-based decision-making or large training data sets that are out of reach for as many as 95% firms. An IPA solution has to understand chunks of robotic process automation use cases before its usage in production. This ameliorates efficiency in insights and the decision-making process.
Improvement in Customer Activation
Customers can get consistent solutions to their queries speedily and efficiently when they are given direct access to IPA tools. Their interactions between customers and IPA tools can trigger complex processes, thereby providing plenty of information and helping consumers solve multiple problems. Apart from this, if the experience is not up to the mark, customers can give instant feedback and get in touch with human executives to get the help which they had been seeking.
IPA takes the mechanical worker out of the human. Humans play a significant role in organizations and are crucial to the operation of IPA solutions. The talent of human beings is used to interpret the results delivered by the automated processes, handle the exceptions, and train the machines to take appropriate decisions as per the requirement. These tasks improve employee engagement, which was missing due to the burden of working on repetitive tasks.
Which Technologies Lie behind IPA?
IPA encompasses five core technologies
- Robotic Process Automation
- Smart Workflow
- Machine Learning
- Natural-language Generation
- Cognitive Agents
IPA has helped robots in replacing manual clicks (through RPA), study text-heavy communications (through NLG), make rule-based decisions at the moment (through machine learning), provide customer feedback (through cognitive agents), and give live tracking of interactions between systems and people (through smart workflows).
RPA implementation partners have used IPA to bring down process cycle times by 85%, increase process capacity by 4x, and reduce human resources by 80%.
If you are ready to upscale from RPA to IPA, we can help you.