While Gartner suggests that 96% of RPA customers are reaping real value, for a business, implementing this technology is still a decision that needs a considerable amount of business planning. The first step in this direction is, well, preparing a business case. So, to help you prepare one for RPA, we’ve brought you 5 practical robotic process automation use cases. Take a cue and see if your process fits the case.
Banking and Insurance
There is so much that RPA solutions can do for the banking and insurance sectors. In fact, they already are, given the pace at which these industries are growing.
For banking, the great news is that it can be applied to most processes that do not need critical decision making. Processes like validating data, transferring data from one application to another, managing customer accounts, sending out reminder emails and reports to stakeholders and customers, managing customer loans data, filing claims, managing teller receipts, to name only few can be easily and efficiently managed through robotic process automation tools. Insurance, similarly, involves repetitive processes like managing customer database, filing, reviewing and remitting claims, and even CRM.
Finance
Robotic process automation in financial services has witnessed a boom in the past few years. The use cases of RPA in the finance sector are way broader and numerous than in any other sector. Starting from price comparisons, customer queries, market report generation, quarterly/annual report generation, order exception procession, reconciliation of deliveries, to data maintenance and management, there are endless uses of robotic process automation in financial services.
Healthcare
The use case of RPA in healthcare range from automating registration process, to migrating patient data to another application for processing, even processing that data to allocate it to departments and doctors, generating reports for doctors, managing doctors’ rosters, processing medical bills, managing requests for health insurances, checking claims status and eligibility, and, managing all this patient and hospital data.
Taking a cue from the west, an increasing number of robotic process automation companies in India are now offering solutions that are customized to the Indian healthcare system, that, in so many aspects, may be different from the western healthcare system.
Retail
Retail has broken all bounds of progress when it comes to the consumer market, and RPA solutions is making just the right contribution in taking it further ahead. Managing inventory and pricing, extracting product data from websites and portals, sending our offers and emails to clients, generating marketing and sales reports, managing customer database for target audience study, are just a few benefits that RPA offers.
IT
Surprised? In fact, IT makes one of the perfect robotic process automation use cases. The rate at which the digital market is progressing, demands flawless digital experiences, and that is where RPA comes in handy.
Automation is an integral part of IT, when it comes to testing. Yes, automation testing is not only important but also indispensable before the launch of products like software, websites and mobile apps. Automation testing is nothing but RPA tuned to particular test cases.
Author
Venkat is highly passionate about solving Business challenges using Technology. He has been instrumental in bootstrapping the company and is currently responsible for leading strategies and innovations to help customers enhance operations and improve efficiency. Among several key projects he was involved over the years, developing an award winning IoT solution which monitors Food Safety, both while in transit and in storage for Emerson Electric has been very close to his heart. Currently over 500+ businesses across the globe are using this solution to track real-time location, temperature and safety of perishable and high value shipments.
